1. Any order placed by Customer shall be binding on ANITA POKRIVAČ DESIGN only upon acceptance and further confirmation by ANITA POKRIVAČ DESIGN, to be sent to Customer through an e-mail message. ANITA POKRIVAČ DESIGN may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach ANITA POKRIVAČ DESIGN before shipment of the selected items.
2. If any item that Customer has ordered is not available (not only temporarily), ANITA POKRIVAČ DESIGN shall not be bound by any obligation to deliver; in this event ANITA POKRIVAČ DESIGN will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between ANITA POKRIVAČ DESIGN and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by ANITA POKRIVAČ DESIGN.
4. The items’ prices shall always be invoiced in Euro currency. ANITA POKRIVAČ DESIGN shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of ANITA POKRIVAČ DESIGN, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer at the time of placing the order specified in the applicable section of this website.
7. ANITA POKRIVAČ DESIGN is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with ANITA POKRIVAČ DESIGN.
8. Customer may return items purchased on www.anitapokrivacdesign.com, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at ANITA POKRIVAČ DESIGN charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.
Items have to be sent back to ANITA POKRIVAČ DESIGN, KESTEN BRIJEG 9, 10000 ZAGREB, CROATIA, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to ANITA PORKIVAČ DESIGN, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to ANITA POKRIVAČ DESIGN are damaged in any way, ANITA POKRIVAČ DESIGN shall be entitled to retain the payment of the items already done by Customer.
Upon receipt of the returned item, ANITA POKRIVAČ DESIGN shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as ANITA POKRIVAČ DESIGN is able to confirm that all such conditions have been met, ANITA POKRIVAČ DESIGN shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under ANITA POKRIVAČ DEISGN control. Refund of the item’s price shall always be done to the Customer who made the payment, only.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to ANITA POKRIVAČ DESIGN; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, ANITA POKRIVAČ DESIGN shall be entitled to keep such item and withhold any amount connected to the transaction.
For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Upon receipt of the defective item, if ANITA POKRIVAČ DESIGN is able to confirm that such items does not conform with satisfactory quality standard, ANITA POKRIVAČ DESIGN shall send to Customer an e-mail message confirming the acceptance of the returned defective item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under ANITA POKRIVAČ DESIGN control. Refund of the item’s price shall always be done to the Customer who made the payment, only.